AOC Services (AOC) is a professional team providing extensive senior leadership and experience in aviation operations management. We are disciplined in sound business principles, knowledge of Regulator oversight requirements, and experienced in process design and documentation. We have demonstrated experience in air carrier certification, safety, and risk management. We are experts in developing operating manuals, demonstrating compliance, as well as assisting in new aircraft and systems acquisition.

Previous experience includes:

• 14 CFR Part 121, 125 and 135 FAA certifications
• Foreign Air Carrier AOC project management and support
• FAA AFS 900 Qualified Certification Consultant Point of Contact
• FAA, IOSA, DOD, and IS-BAO auditing
• SMS/IEP development and implementation
• Air carrier operations and airworthiness development and quality programs
• Manuals development for all operator groups
• Development of content and document management process and platforms
• Services supporting civil and government air operations
• Operational control and risk management process development
• Unmanned aircraft operations
• Participation in Air Traffic Management Next Generation initiatives
• Expert support of fixed wing and rotorcraft operations
• Executive business leadership

Mark Fanger, Owner

Mark brings a wealth of experience in air carrier operations, and safety management

Mark began his aviation career as an officer in the USAF, serving as a navigator in the Military Airlift Command on C-141 aircraft. He has considerable experience in dispatch and system operations control having developed and managed domestic and international air carrier operations command and control centers.

His air carrier operational experience includes systems integration, collaborative programs with domestic and international Air Traffic Organizations, and key participation in FAA /Industry initiatives such as “14 CFR Part 121 Single-level of Safety,” and RTCA Special Committee SC-194 Data Link Integration as part of the FAA’s Next Generation Air Traffic Management. Mark has developed FAA compliant Internal Evaluation and Safety Management Programs. He has managed new entrant air carrier certification projects, and has demonstrated considerable experience in ATOS and IOSA assessments and executive level presentations on safety and risk analysis.

Mark is currently involved with the Unmanned Aircraft Systems (UAS) industry initiatives, commercial use, and the FAA rule-making process. UAS operations in the National Airspace System, safety and risk management.

Mark has consulted has a technical lead for major change safety risk management (SRM) system analysis during a transition of flight dispatch and crew scheduling programs. Mark provided three Part 121 air carriers system analysis reports and presentations to airline safety boards to determine risks and associated mitigations. SRM met newly established 14 CFR Part 5 requirements.

Mark is a contributing author to “Airline Operational Control Overview” published in 1998 by the FAA.